Many research professionals invest a lot of of time sifting through electronic resources in search of meaningful information. Search engines fall short when it comes to efficiently delivering deep insight. The information primary researchers seek often doesn't exist in databases or accessible online repositories. It exists in the gray matter between the ears of other human beings.
Skilled primary researchers can glean tremendous insight through conversations with key industry participants, information that might otherwise never be found or is not available through secondary research. This is the main reason why primary researchers prefer to go to the source, and recognize the need for a deep dive into the watery recesses of other minds.
For skilled researchers seeking specific data or opinions, there is no faster path to current information than direct communication with a well-informed source.
Professionals within corporate Competitive intelligence departments are often constrained by the nature of their own employment arrangements. It is considered improper for a corporate employee to pick up the phone and elicit sensitive information from an employee of a competitor. This can raise contentious legal issues.
Read the full article by David Carpe from his drinking from the fire hose column in Competitive Intelligence Magazine here.